Shipping policy

At Soma Lasers Australia, we are committed to delivering your order quickly, safely, and in perfect condition. This policy outlines our shipping process, timeframes, and important details for both exosome products and laser devices.

1. Order Processing Time

  • Exosome Products: Orders are processed within 1–2 business days after payment confirmation.

  • Laser Devices: Orders are processed within 3–5 business days after payment confirmation due to quality checks, packaging requirements, and freight arrangements.

Processing times exclude weekends and public holidays.

2. Shipping Methods & Timeframes

Domestic (Australia-wide)

  • Exosome Products: Shipped via Express Post or Courier. Estimated delivery time: 1–4 business days.

  • Laser Devices: Shipped via insured freight with tracking. Estimated delivery time: 3–10 business days, depending on location.

International Shipping

  • We ship laser devices internationally upon request.

  • Exosome products may be restricted in certain countries — please check your local import regulations before ordering.

  • International delivery times vary by destination and customs clearance processes.

3. Shipping Costs

  • Exosome Products: Shipping calculated at checkout. Free express shipping for orders over $500 AUD within Australia.

  • Laser Devices: Freight charges are quoted at checkout or provided by our sales team after purchase due to size, weight, and insurance requirements.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

5. Delivery Requirements

  • Exosome Products: Delivered to your nominated address. Signature on delivery may be required.

  • Laser Devices: Must be delivered to a business address where someone can inspect and sign for the equipment.

6. Delays & Liability

While we work closely with our shipping partners to meet estimated delivery times, delays may occur due to:

  • Customs clearance

  • Courier disruptions

  • Weather or natural events

Soma Lasers Australia is not liable for delays outside our control.

7. Damaged or Lost Orders

  • Please inspect your order upon delivery and contact us within 48 hours if items are damaged or missing.

  • All laser device shipments are insured — we will work with the freight provider to resolve claims quickly.

  • For exosome products, due to their sensitive nature, they cannot be returned once shipped unless faulty or damaged upon arrival.

8. Contact Us

If you have any questions about your shipment, please contact us:
📧 info@somalasers.com.au
📞 0403 744 648